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Dandy’s Clinical Support Team

We understand that successful patient outcomes require personalized and reliable collaboration with your dental lab. Dandy’s world-class Clinical Support team includes dental professionals from a variety of technical backgrounds, including lab technicians, digital designers, and former clinicians. 

Dandy Clinical Support
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Take some time to learn more about taking your practice digital with the nations first and only digital dental lab.

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Dandy’s lab technicians, digital designers, and clinicians have an average of 20+ years clinical support experience

Meet the team

Caroline Balassiano, DMD
8+ years of dental experience
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Caroline Balassiano, DMD
8+ years of dental experience

I’m originally from Brazil, but moved to Israel in 2016 to earn my MSc in Dentistry from the Hebrew University of Jerusalem.
Now residing in the US, I have been working with the crown and bridge team at Dandy since 2021 as a Clinical Expert, specializing in prosthodontics, composite restorations, and digital dentistry. I am passionate about improving the dental health and smile of patients. My goal is to continue to help bring the latest technology and innovations to the field of dentistry to better serve the patient.

Barbara Cittel
35+ years of dental experience
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Barbara Cittel
35+ years of dental experience

In my 35+ years as a C&B dental technologist, I have watched the dental field grow in ways I never would have expected when I first started.

I am well versed in analog and digital techniques, including but not limited to, all types of crowns/bridges, implants, material choices, prep styles, retraction methods, CAD/CAM, and treatment planning.

My goal with clients is to listen, compile the information, and execute the solution as quickly and efficiently as I can. I know your chair time and the patient’s time are very valuable, and I do my best to work efficiently. I am dedicated to staying up-to-date with technology and techniques, as they are changing rapidly on a regular basis.

But most of all, I look forward to helping you to better serve your patients.

Franco Garcia
30+ years of dental experience
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Franco Garcia
30+ years of dental experience

I was born and raised in the Bay Area and have been a dental technician for over 30 years.

I started my career learning about partial dentures and have always aimed to expand my knowledge in the field of removable prosthetics. Over time, I progressed to mastering RPD, dentures, night guards, and All-on-X treatments. As digital technology began to gain momentum, I was able to apply my analog knowledge to digital design seamlessly.

Fabricating night guards was a natural transition into working with sleep apnea devices.

Today, I leverage my experience to assist doctors in delivering excellent results and ensuring patient satisfaction by troubleshooting challenging cases and contributing to treatment planning.

Jordan Glenn
10+ years of dental experience
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Jordan Glenn
10+ years of dental experience

I have been in the lab industry for 18 years, working in every department starting with the model room and working my way through each department. For much of my career, I’ve learned the fine details of anatomy and morphology through many years of waxing and layering cosmetic cases. Prior to working at Dandy, I was a cosmetic ceramist working on complex cases like full-mouth restorations or custom one-off single central shade matching. I have worked with all the products in the lab from start to finish and I have a good understanding of the materials and their capabilities.

Mare Kimbler
10+ years of dental experience
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Mare Kimbler
10+ years of dental experience

With over ten years in digital dentistry, I have designed aesthetic cases and complex implant restorations while translating digital and analog workflows.

I have a background in custom fabrication and rapid prototyping, and I obsess over how digital scans have changed the dental industry.

 

I am strongly committed to our material selection and fabrication capabilities, which allow us to deliver the best results to patients. This is a collaborative effort, and I strive to work as a team to find the best solution moving forward. I am in awe of the transformations that dental restorations can have on a patient’s life, and I look forward to bringing new smiles to your chair every day.

Jung Pak
20+ years of dental experience
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Jung Pak
20+ years of dental experience

One of the most complex cases I’ve ever worked on was when I designed an AOX upper and lower full dentures hybrid case with a metal framework. It required attention to detail to ensure comfort and functionality.

At Dandy, I’ve completed complex overdentures cases with a locator system, Hader bar, and mini implants. It’s rewarding to see the transformation in a patient’s smile and know that I played a role in helping them regain their confidence and quality of life.

I am committed to staying up-to-date with the latest technology and techniques to provide the best possible care.

Azam Rafiq
22+ years of dental experience
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Azam Rafiq
22+ years of dental experience

With more than 22 years of dedicated experience in the field with companies like Invisalign and ClearCorrect, I am a seasoned expert in treatment planning for aligners. My extensive background combines deep clinical knowledge with a passion for personalized care, ensuring optimal outcomes for every patient. I specialize in developing tailored treatment plans that leverage the latest advancements in aligner technology to achieve both functional and aesthetic excellence. My commitment to continuous learning and innovation has positioned me as an expert in the field, dedicated to transforming smiles and enhancing patient confidence.

Dandy’s clinical support provides:

1:1 expert guidance

Successful patient outcomes are a result of strong collaboration. Contact Dandy’s lab experts for guidance on complex cases, material selection, and digital workflows according to your clinical preferences.

 

  • Collaboration on complex cases: Contact Dandy’s Clinical Support to get guidance on materials, techniques, and products to develop a case plan that is tailored to the patient’s needs.
  • Guidance on material selection: Get advice on the optimal materials and for each case, taking into account factors like durability, aesthetics, and the patient’s unique biology to produce a functional, beautiful restoration. 
  • Dedicated to providing world-class support: Dandy’s Clinical Support team consistently records a customer satisfaction score of over 92%
1:1 expert guidance from Dandy's clinical support team

On-demand access

Access Dandy’s Clinical Support team anytime, anywhere. Receive live scan feedback in Dandy Chairside while a patient is still in the operatory, or send messages to your digital designer during design preview in Dandy Portal. You can also reach the team via phone call, text, or email. From order tracking to material questions, and beyond – we’re here for you.

On demand access for Dandy clinical support

End-to-end support

No matter where you need assistance in the digital workflow, our team works with you to arrive at a solution, quickly. From live scan reviews to collaboration on complex cases, we’re here to help.

Updated technology to create a better patient experience

Clinical Support Options

LIVE SCAN REVIEWS

Not feeling confident about a particular scan? Get live feedback on scan quality and clarity of prep before the patient leaves the chair, ensuring the inputs are clear for you lab technician.

COMPLEX CASE SUPPORT

Contact Dandy’s Clinical Support to get guidance on materials, techniques, and products to develop a case plan that is tailored to the patient's needs.

MATERIAL SELECTION

Get advice on the optimal material for each case, taking into account factors like durability, aesthetics, and the patient’s unique anatomy to produce a functional, beautiful restoration.
Dandy’s customer service is outstanding! From our first training session, our dental team felt well advised and supported. Dandy answered our questions and really made us feel comfortable with a digital workflow.
Dandy has way more training than any other lab I’ve worked with. It’s very structured, organized, easy to understand, and very relevant to current day-to-day problems for providers.
I was very pleasantly surprised about the great customer service in regards to our cases. I love the ability to be able to chat/message Dandy lab so we’re not wasting time holding on the phone. I get the feeling that they do care and will do their best to help me.

Lab support and quality you can count on

Thousands of doctors like you have taken their practice digital with Dandy. Quality you can count on, support you can rely on.

Ready to learn more?

Book a demo with one of our lab experts experts today.
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Call Us: (914)-901-3707